Should Calls From Google’s ‘Duplex’ System Include Initial Warning Announcements? (

Yesterday at its I/O developer conference, Google debuted “Duplex,” an AI system for accomplishing real world tasks over the phone. “To show off its capabilities, CEO Sundar Pichai played two recordings of Google Assistant running Duplex, scheduling a hair appointment and a dinner reservation,” reports Quartz. “In each, the person picking up the phone didn’t seem to realize they were talking to a computer.” Slashdot reader Lauren Weinstein argues that the new system should come with some sort of warning to let the other person on the line know that they are talking with a computer: With no exceptions so far, the sense of these reactions has confirmed what I suspected — that people are just fine with talking to automated systems so long as they are aware of the fact that they are not talking to another person. They react viscerally and negatively to the concept of machine-based systems that have the effect (whether intended or not) of fooling them into believing that a human is at the other end of the line. To use the vernacular: “Don’t try to con me, bro!” Luckily, there’s a relatively simple way to fix this problem at this early stage — well before it becomes a big issue impacting many lives.

I believe that all production environment calls (essentially, calls not being made for internal test purposes) from Google’s Duplex system should be required by Google to include an initial verbal warning to the called party that they have been called by an automated system, not by a human being — the exact wording of that announcement to be determined.

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